How much education time is needed
for nurses to learn the system?
As a rule, the learning curve is fairly short. The education
process includes 2-3 days of training for "Super Users".
End users are provided 3 hours of classroom training with
practice time adjusted to meet the needs of the student. Pro-MED
Clinical Specialists (nurses with Emergency Nursing experience)
are on-site for at least 5 days following "go-live"
in order to provide support in a live environment.
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How do you measure the learning
curve?
A good indicator of how well nurses have adapted to program
utilization in a live environment is the amount of time it
takes to triage a patient. It usually takes 9-11 minutes to
triage a patient on the first day of program utilization.
By the end of the first week, triage time has decreased to
approximately 6 or 7 minutes and decreased to 4-5 minutes
in 14-21 days.
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What do you have for
a small Emergency Department with limited financial resources?
The ProForms program is perfect for a small Emergency
Department with a limited budget that has a desire to improve
the quality of nursing and physician documentation as well
as discharge instructions that are provided to patients. Again,
the nursing documentation, physician documentation, and patient
teaching instructions in this program are modular and may
be purchased individually.
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What type of hardware and operating
system is needed?
Currently, the program runs on a Windows2000 server and 2000
Professional. The program is PC based and hardware is usually
purchased by the hospital from their preferred vendor.
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What type of technical support is
provided?
Technical Support Specialists are available 24 hours a day
7 days a week.
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How much down time can be expected?
We recognize the importance of 24 hour program functionality.
Therefore, Pro-MED is designed to run 24 hours a day, 7 days
a week without interruption. Three or four times a year we
may require minimal downtime (30 minutes each) in order to
upload new files for enhancements that are provided to keep
the program current with the changing needs of the healthcare
industry.
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What type of data backup is provided?
The file server provided has mirrored drives for data redundancy.
In addition, the program is designed to automatically backup
all data tables once every 24 hours. This backup occurs without
down time to the user.
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